Digital delivery & order support

Made-to-order digital delivery

All EloriaReadings products are personalized digital readings. No physical goods are shipped and no shipping fee applies.

Your completed English PDF is sent to the email address used at checkout once prepared. This is manual preparation and delivery, not an instant automated download.

Same-hour processing starts after confirmed payment and receipt of all required personalization details and, for coffee cup readings, clear photos. Confirm availability by email before placing an urgent order.

Changes, cancellations and problems

Contact frateserhesap@gmail.com with your order number as soon as possible for changes or cancellation requests. We will review the preparation status and your request. If your file is missing, inaccessible, incorrect or does not match the product description, contact us so we can investigate and arrange an appropriate correction or remedy.

Nothing on this page limits any mandatory consumer rights that apply to your order.

Send your reading details

If any details were missed at checkout, email frateserhesap@gmail.com with the subject “Reading details — [your order number]”. Include the purchased reading, your preferred name, main question and brief relevant context. Your own birth date is optional. For a three-question reading, number each question separately. For a two-path reading, describe Option A and Option B.

For a coffee cup reading

Send 3–5 clear photos of the inside of the cup, its sides and the saucer. Use good lighting and include your order number so your photos can be matched to the correct purchase. Preparation begins after payment and all necessary details and photos have been received.

Receiving your PDF

Check the email address used at checkout, including spam and promotions folders. Your reading is prepared individually and delivered manually as an English PDF. If the delivery time stated on your product has passed, email us with your order number. If an attachment will not open or you need it resent, contact us for support.

Please share only what is needed for your question. Do not send identity documents, payment information or medical records. For another person, a first name or initials is enough.